Last updated: 18 March 2026
1. Introduction
Young & Associates Engineering Consultants (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you use our website at young-and-associates.com (“Website”), our online store (“Store”), or engage our engineering consultancy and manufacturing services.
We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and any applicable state or territory privacy legislation.
2. Information We Collect
2.1 Information You Provide
We may collect the following personal information when you interact with us:
- Contact & enquiry form submissions: name, email address, phone number, and message content
- Online store purchases: name, billing and shipping addresses, email, phone number, and order details
- Payment information: processed securely by our third-party payment providers (Stripe, PayPal). We do not store your credit card numbers or payment card details on our servers
- Engineering consultancy clients: name, business name, contact details, project specifications, site addresses, and correspondence
- Account registration: username, email address, and password (encrypted)
2.2 Information Collected Automatically
When you visit our Website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or search terms
- Device type (desktop, mobile, tablet)
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling online store orders, including shipping and delivery
- Responding to enquiries submitted via our contact form
- Providing engineering consultancy services, including project communication and documentation
- Issuing invoices, quotes and receipts
- Communicating order updates, shipping notifications and service information
- Improving our Website, products and services
- Complying with legal and regulatory obligations
- Protecting against fraud and unauthorised transactions
We do not use your personal information for direct marketing unless you have opted in, and you may opt out at any time.
4. Disclosure of Your Information
We may share your personal information with the following third parties, solely for the purposes described in this policy:
- Payment processors: Stripe and PayPal, to process secure payments
- Shipping and fulfillment partners: to deliver products you have ordered, including Easyship, ShipStation and Australia Post
- Cloud hosting provider: our website is hosted on servers managed by InterServer
- Content delivery and security: Cloudflare, for website performance and DDoS protection
- Analytics providers: to understand website usage patterns
- Professional advisors: accountants, lawyers and insurers where necessary
- Government and regulatory authorities: where required by law, court order, or regulatory obligation
We do not sell, rent or trade your personal information to any third party for marketing purposes.
5. Cookies & Tracking Technologies
Our Website uses cookies and similar technologies to:
- Remember your preferences and login sessions
- Maintain items in your shopping cart
- Analyse website traffic and usage patterns
- Ensure website security and prevent fraud
Types of cookies we use:
- Essential cookies: required for the Website and Store to function (e.g., session cookies, WooCommerce cart cookies)
- Performance cookies: help us understand how visitors use the Website
- Security cookies: used by Cloudflare for bot protection and security verification
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the Website and Store.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures include:
- SSL/TLS encryption on all pages of the Website
- Secure password hashing for user accounts
- Two-factor authentication for administrative access
- Regular security updates and monitoring
- Payment card data handled exclusively by PCI-DSS compliant payment processors (Stripe, PayPal)
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Order and transaction records: retained for 7 years as required by Australian tax law
- Contact form submissions: retained for as long as necessary to respond to and resolve your enquiry
- Engineering project records: retained in accordance with professional and regulatory requirements
- Website analytics data: retained in aggregated, anonymised form
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
8. Your Rights
Under the Privacy Act 1988 and the APPs, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate, incomplete or out-of-date information
- Request deletion of your personal information, subject to any legal obligations requiring us to retain it
- Withdraw consent for any processing based on your consent
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details below.
9. International Data Transfers
Some of our third-party service providers (such as Stripe, PayPal and Cloudflare) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that the overseas recipients handle your information in accordance with the APPs.
10. Children’s Privacy
Our Website and Store are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.
12. Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a privacy complaint, please contact us:
- Business: Young & Associates Engineering Consultants
- Email: [email protected]
- Phone: +61 408 601 419
- Address: Cammeray, NSW 2062
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).